Conversational Intelligence has…

Conversations Have Three Levels
Level I: Transactional… Confirming what we know
Overuse of Level I = Tell, Sell, Yell Syndrome

Level II: Positional… Defending what we know
Overuse of Level II = Addicted to Being Right

Level III: Transformational… Discover what we don’t know we don’t know
Overuse of Level III = All talk and no action  

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